Latest CRM Blog

How high is your (Customer)IQ?

Folks from CIQ, Inc./Voisys and AFS Software, Inc. today announced collaboration on “CustomerIQ,” a CRM solution designed specifically for the CIQ Inc/Voisys’ dealership client base. This base represents a market presence of more than 2000 dealerships nationwide. CustomerIQ promises “robust lead management, showroom control, and BDC capabilities.” CustomerIQ is designed to integrate lead management and […]

Life goes on without Shai

“Today,” as the expression goes, “is the first day in the rest of your life.” The old saw works for the corporate life and even companies. Monday, April 2, marks the first day in the rest of SAP’s life, but it’s a life they’ll be starting anew today without Shai Agassi. In a software-side headline-making […]

Finally, an appeal.

It is unknown whether blogger Michael Krigsman reads CRMchump regularly, though he has posted a response or two in the past. However, if you are out there, Mr. K., please … come back! Krigsman is/was the author of the excellent, keep-’em-honest blog “Rearranging the Deck Chairs.” Proclaiming himself “dedicated to making software implementation projects successful,” […]

Epsiprise?

Epsilon announced March 28 that financial planning services company Ameriprise Financial has chosen Epsilon’s Interactive Services group to power e-mail communications services to its customers. Dallas-based Epsilon is a provider of multichannel, data-driven marketing technologies and services, and promises to “enable Ameriprise Financial to continue its initiatives to build and expand interactive e-mail communications programs […]

Seamless to the KORE

Seamless Wi-Fi, Inc. subsidiary Seamless Peer 2 Peer, Inc. has announced the successful beta testing of Phenom Release 3.0 by KORE Interactive. Phenom provides SOX and HIPAA-compliant secure group video conferencing, peer mail, chat, shared browser, file transfer, remote PC access, secure VoIP and whiteboarding. KORE is a Vancouver-based Microsoft certified partner company and CRM […]

CRM on TV

Australian television mega-broadcaster Network TEN recently appointed the Sydney office of global loyalty marketing agency ICLP to assist in developing a customer relationship management strategy and to provide implementation support as part of its digital marketing plans. The first stage of ICLP’s work for TEN involve the launch of the “Seriously Ten” website and specialty […]

Sage in India

Sage Software India closed its week with the announcement that Barco Electronic Systems has selected Sage Accpac ERP. The ERP will be implemented by Delhi-based Partner Across Domain Solutions Private Limited. (Not a very catchy name there…) The application seeks to assist Barco in automating its financial and operational processes. Modules to be implemented include […]

You can call me Al (Osais)

Al Osais International Holding Company, one of Saudi Arabia’s larger diversified businesses, has announced the selection of SAP for its ERP solution. First implementation will be in the construction firm Al Osais Contracting Company. SAP’s Engineering, Construction and Operations Solutions will be introduced to Al Osais Contracting, a firm involved in various sorts of commercial […]

In the lap of Luxoft

Luxoft, said to be Russia’s largest provider of high-end IT outsourcing services, has announced an extension to its extant agreement with investment bank Deutsche Bank. Luxoft President and CEO Dmitry Loschinin and Deutsche Bank’s Daniel Marovitz, COO of Technology for Deutsche’s Global Banking Division, finalized the agreement during the big CeBIT German-Russian IT Summit, which […]

Graham, CRM, and the Wheel

Over there in the United Kingdom, Graham Technology today announced the company had won a tender with Falkirk Council to “help the organisation improve the experience of its customers.” Falkirk will be deploying contact centre CRM based on Graham Technology flagship product Ciboodle, a customer interaction software product. Falkirk Council is a authority which provides […]