Latest CRM Blog
Convergys finds precious Rosetta Stone
Convergys Corporation, a provider of customer care, human resources, and billing services announced its signing of a direct response contract with Rosetta Stone, publisher of Rosetta Stone language-learning software. Convergys will provide agents and a routing platform to direct calls. Convergys first began providing inbound customer care and sales support to Rosetta Stone in December […]
Beer nuts
Vormittag Associates, Inc., an ERP solution provider specializing in the IBM iSeries, has announced the pre-configuring of its S2K enterprise management software with the Extol International line of business integration software. In hopes of expediting commonly used business integration functions, certain S2K functions automatically launch views and maps to Extol Integrator. For example, S2K now […]
The straight story
There’s a nice folksy story being reported over at TMCNet set in – where else? – Kansas. As it turns out, calendar year 2007 will see the 30th anniversary of a family-owned and family-run CRM vendors Ruf Strategic Solutions. In family terms, the longevity of this company based in Olathe, Kansas is “a tribute to […]
Spacin’ with Salesforce.com
Yesterday saw the release of Salesforce.com’s Spring ‘07 release, the 22nd generation of its on-demand business services, but the buzz in the last 24 hours has been all about the heretofore unreleased product known as AppSpace. Representative headlines from those in the industry media include “Salesforce.com Aims to Do for Portals What MySpace Did for […]
On Sicbo, Macau, and PacificNet
PacificNet, Inc., a leading provider of Customer Relationship Management, mobile internet, e-commerce and gaming technology in China, announced subsidiary PacificNet Games Limited’s (or PacGames) launch of a new line of gaming products called the Multiplayer Electronic Table Game Series at the 6th International Gaming & Entertainment Expo in Macau, China, last week. (“The first time,” […]
What’s in a name?
One more time, from Shakespeare’s Romeo & Juliet, act two, scene two: What’s in a name? that which we call a roseBy any other name would smell as sweet… On Thursday, CRMchump reported a story that read just like any other acquisition announcement running on this page weekly, but there was one vital difference. March […]
Mark it: For Plexus, it’s Markit
Canton, Mich.-based agency Markit Strategies and PR LLC announced this week its naming as agency of record for Plexus Systems, Inc. SaaS firm Plexus renewed its contract with Markit Strategies early this year after announcing record earnings and 53 percent growth in 2006. Plexus Systems’ flagship is the on-demand manufacturing performance system Plexus Online, which […]
Gosport, go!
Gosport (Hmm, is that “Goss port” or “Go sport”?) Borough Council announced its implementation of software from GGP Systems and IT developer Status Computers described as “an innovative call centre system that live-connects to maps and key council information via the web.” Essentially, the system gives call centre staff instant on-screen access to addresses, council […]
I.B.I.S. flies over Cypress
Atlanta, Ga.-based pharmacy benefits manager Cypress Care Inc. announced its expansion of the IT engine making up its flagship product. The company is working with Microsoft partner I.B.I.S. Inc. to convert from its existing Salesforce.com customer relationship management program. The seemingly ambitious plan calls for synthesis of the company’s customer data and business intelligence, and […]
Is that “KNOVA” with a silent “K”?
Consona Corporation, the business formerly known as M2M Holdings, Inc. (more on this tomorrow), today announced its first major business move with the new moniker, officially closing the acquisition of KNOVA Software, Inc. The all-cash transaction was valued at approximately $47 million. Though buying KNOVA is the first Consona acquisition, the M2M/Consona franchise has made […]