Latest CRM Blog
Ramping it up in India
Folks from outsourced CRM services provider Teleperformance announced the company had “ramped up its India operations,” as it has launched its shiny new facility in Gurgaon. Yesterday (yes, Sunday, believe it or not) saw the facility’s first day of operation. The facility measures some 150,000 square feet, employs 800, and is promised to be “state-of-the-art” […]
Splendid’s splendid licensing arrangement, not so splendid ‘site
Those hard-working folks at TMCNet reported on Saturday (while listening to the Raveonettes’ “Whip It On,” no less) that splendidly-named SplendidCRM Software Inc. has announced a new licensing arrangement for its open-source CRM product called “Free-Runtime and Free-Hosting License.” Amazing that a company like SplendidCRM couldn’t have created a punchier name for the plan… Also […]
Commence prez proclaims off-the-shelf CRM a failure
Speaking of gauntlet, check out the doozy hurled by Commence Corporation president Larry Caretsky: “One stop, off the shelf CRM (Customer Relationship Management) software purchasing is failing distributors,” and further, “To thrive [today’s industrial sales environment], industrial distributors and manufacturers need more than leading technology or efficient warehouses to achieve long-term growth.” Such are the […]
Is that a Hot Banana in your pocket or…?
Hot Banana Software Inc. which, due to its outlandish name will always get coverage on CRMchump, has announced that the launch of its Version 5.5. The content management system promises to have integrated “website optimization and marketing automation features” and consolidated all the capabilities from Hot Banana’s formerly optional Active Marketing Suite. Not only is […]
Sunny skies for Microsoft users? Well…
When Congress, in a rare show of energy conservation consciousness decided to spring forward on Daylight Saving Time, it seemed like a good idea. Jumping the clock switching dates to March 11 and November 4 made the DST period four weeks longer and thus in theory saved that much more energy. There’s just the little […]
CRM for punters, too
Now how often in the CRM world does someone promise to take care of the punters? UK racecourse operator Northern Racing, together with Eventmaster and Bull Information Systems, has promised to do just that with the rollout of a £1.2m billing, ticketing and marketing system. The whole shebang is based on customer relationship management software, […]
Major CRM woes ahead?
A story that CRMchump is surprised not many other blogs are picking up on is running over at IT Week. Lisa Kelly reports on remarks from Gartner research vice president Ed Thompson that are definitive and negative indeed. Headlined “Shortage of CRM skills will create project failures” – note the use of “will” there – […]
Astea even closer to Microsoft
Astea International Inc., provider of lifecycle management software solutions, today announced that the firm’s FieldCentrix service management and mobility software has been integrated into Microsoft Dynamics CRM. Astea will be showcasing this solution next week at Convergence 2007 in beachy San Diego, California. Astea is in tight with Microsoft, with status as a Microsoft Gold […]
The pride of Turkey
An interesting first was recorded today, and kudos for the folks at Turkcell for doing so. Turkcell is proclaiming itself as – get this – the “pride of Turkey” for bagging the Gartner EMEA CRM Excellence Award by dint of its CRM program “Journey to/with the Customer.” The CRM projects conducted under “Journey,” which Turkcell […]
Gartner bullish on SaaS
It’s time for market players, followers and fans to listen up, as advisory firm Gartner, Inc. has released more numbers and info all SaaSers will want to hear: Gartner analysts calculated the worldwide SaaS market to have reached $6.3 billion in 2006 and forecasted that figure to hit $19.3 billion by year-end 2011. In an […]