Latest CRM Blog
Totally Dynamic
At the VoiceCon Conference in Orlando, Fla. yesterday, Genesys Telecommunications Laboratories, Inc. unveiled key capabilities of its Dynamic Contact Center, a product that proports to showcase “how customer service can be elevated to a strategic business asset designed to increase overall customer loyalty and business value.” The DCC implementation will be on display through Thursday. […]
And now…CRSM?
Over at WebCPA.com, poor editor-in-chief / “practical accountant” Howard Wolosky proposes a new school of thought: “customer relationship service management” or “CRSM.” The piece entitled “CRM vs. CRSM” meanders a bit about the point of the importance of providing proper service. Woolly mathematics (and/or grammar) come into play when the two keys to success are […]
Focus Softnet grows and grows
TMCNet is reporting that Dubai-based CRM/ERP software vendor Focus Softnet recently announced growth of 45 percent year-on-year over fiscal year 2006. Focus Softnet, a CRM and ERP software vendor based in Dubai with more than 18 offices across 10 countries, has announced growth of 45 percent during fiscal year 2006 over the previous year; growth […]
HIP PIP hooray!
Representatives of Graham Technology today announced the firm’s work with ESPC, the largest property marketing firm in east central Scotland, in assisting the organisation in developing its new Home Information Pack (HIP) and Purchaser Information Pack (PIP) IT platform. Due to new law, all homeowners in England and Wales will need to prepare a HIP […]
How do you say “Sugar” in Irish?
Open source CRM software provider SugarCRM Inc. today announced the opening of Sugar Europe. Specifically, the office is located in verdant Dublin, Ireland. SugarCRM co-founder Clint Oram will serve as general manager of Sugar Europe from the Emerald Isle base. SugarCRM cited widespread adoption of its program across Europe (with strongest growth in France, Germany, […]
CRM by BPT (and TEC)
CRM training and consulting organization BPT Partners LLC today announced a new CRM 2.0 and updated content for the company’s CRM Strategy Seminar Series. Two CRM certification seminars, both endorsed by The CRM Research Center at Rutgers University, CRMGuru.com, and the National CRM Association in the United States and Greater China CRM and CRMA-Japan in […]
American Dream alive and well in Nashville
For believers in the American dream, there’s a must-read story over at the Nashville City Paper’s online edition. Writer Amy Griffith profiles Rajeev and Reena Gupta, a married couple from India who originally came to the land of country music to go to university. Instead, the Guptas ultimately founded an IT solutions consulting firm called […]
5square’s new tool
5square.com, specialist in sales process automation software for automotive dealerships, today announced the release of an automated follow-up tool built into the overall 5square.com web-based system. The new tool promises to be “the first of its kind to specifically link each lead to an automated follow-up schedule that allows dealerships to tailor follow-up by lead […]
Guru promises the Most
Online resource website VendorGuru.com has released a white paper entitled "Getting the Most from Your Call Center Investment." Featured in “Getting the Most” is a case study on Johnson Controls, Inc.’s recent switch to a VoIP office phone system. In tandem with the release, VendorGuru cited statistics from a Benchmark Portal study of more than […]
Happy Birthday Szilvia! (Or CRMchump’s week in review)
This writer wishes apologies, faithful CRMchump readers, for the week-long cone of silence. It was all due to the birth of my daughter Szilvia; pictures and references to come soon, to be sure. After all, between blogging and PhotoBucket.com, the 21st-century wallet of baby pictures is covered. The week in review then on this Sunday. […]