Latest CRM Blog
A bigger kit and Ciboodle in Jakarta
Graham Technology, a provider of customer-oriented business software and services, announced this week that the firm will be undergoing some nice personnel growth, with a doubling of workforce at its Indonesian location to come. The company’s Jakarta office will expand from 50 to 100 employees in 2007; the majority of the new hires will be […]
Wanted wanted
Folks at Wanted Technologies this week announced that the firm had been selected by McClatchy Interactive as a provider of recruitment sales intelligence for its affiliate newspapers. Under terms of the agreement, McClatchy newspapers can implement Wanted’s suite of products in their classified advertising sales process. Wanted promises to provide customized business leads, web-based advertiser […]
ERP and CRM: More mainstream for the medium-sized
A fat new report put together by AMI-Partners has the consultancy and industry news wires proclaiming that both ERP and CRM are increasingly becoming mainstream applications for medium-sized enterprises in America. The study is entitled “AMI-Partners’ 2006-2007 U.S. Small and Medium Business Applications & Solutions Market Overview” and the sales pitch for the 124-page behemoth […]
Salesforce sales, fourth
Salesforce.com released figures for the company’s fiscal fourth quarter and fiscal year 2007, which ended January 31, yesterday and the spin immediately went both ways on the story. “The fourth quarter was remarkable for its strength across all business segments, products, and geographies,” said Salesforce.com CEO/chairman Marc Benioff, “best demonstrated by our adding 90,000 net […]
On JetBlue and CRM
SearchCRM.com is running an interesting take on the whole JetBlue fiasco which resulted in 1,102 people having flights cancelled when an ice storm shut down flight routes out of New York City last week – or, as JetBlue CEO David Neeleman put it, ““Obviously […] the most difficult time in our history.” The article “Is […]
BottomMachines?
BigMachines, Inc., a provider of on-demand configuration and quoting software, announced today that Bottomline Technologies has selected the BigMachines CPP solution through the Salesforce.com AppExchange. Bottomline will use BigMachines integrated with Salesforce.com to help their sales team manage configurations and generate quotes. BigMachines CPP will be tightly integrated with Bottomline’s Salesforce.com CRM system to provide […]
Aberdeen: contracts are key
Research firm The Aberdeen Group has released a study entitled “Contract Management: The Quote-to-Cash Cycle,” available on CRMToday.com. The study investigates what the Aberdeeners see as “the growing importance of contract management in customer relationship management.” In “Contract Management,” 189 participants were involved. I won’t spoil the ending for you, but some key figures showed […]
Guru writes paper
A little reading recommendation comes for you today from telephony/customer relationship management VendorGuru.com: A white paper entitled “Taming Telephony: Avoiding Common Mistakes in Choosing a Vendor.” As a tease to the meat of the material, paper author Bob Embrey states that “Pre-planning is a critical and often neglected phase of deployment, as it links business […]
Pancake Master?
Philippines-based Pancake House has announced its recent selection of BatchMaster ERP software. “The former system could no longer handle the existing flow and volume of information; data processing and transmission caused delays and problems rather than expediting the basic necessities of the company,” according to Pancake House finance director Zeny Mercado. Crucial to the selection […]
Checkbox from Prezza: Working with living data and EFM
Data, according to web-based data collection/survey software producer Prezza Technologies, lives. To better capture and gather the tricky stuff, a philosophy Prezza calls “enterprise feedback management” is used, “both on the factory floor where your products are assembled, and on the retail floor where they’re sold.” Founded in 2002, Prezza is currently benefiting from a […]