Latest CRM Blog
At AllPoints a Jagged Peak
Jagged Peak, Inc., a provider of Enterprise Demand Management software and such, has announced a national agreement with California-based Towne AllPoints Communications Inc. Towne AllPoints is reportedly “the country’s largest direct response communication companies to supply joint fulfillment and logistics services.” Towne AllPoints employs Jagged Peak’s flagship product EDGE (or “Enterprise Dynamic Global Engine”) within […]
CIBER PRIDE
CIBER, Inc. today announced completion of the first stage of the SAP MySAP enterprise resource planning business suite implementation project for the Pennsylvania Turnpike Commission. In fact, stage one, the CIBERians are happy to report, was completed thirty days ahead of schedule. The project is commonly known as PRIDE and is an example that rare […]
Salentica for Fortigent
The folks at Salentica Systems Inc., a provider of Microsoft Dynamics CRM-based client management product, today announced that Fortigent has selected the Salentica Suite of its client management software system for use in streamlining its customer contact database. Fortigent provides outsourced wealth management solutions and consulting services to advisory firms and banks targeting high net […]
Infinity hitches wagon to Midstar
CRM software provider Infinity Info Systems has announced that Ohio-based Midstar CRM Solutions is “joining forces with their New York operations.” Midstar customers will now be offered Infinity’s mobility solutions, business intelligence tools and analytics in CRM implementations. Founded in 1987 and headquartered in New York City, Infinity Info Systems has recorded successful implementation of […]
CEM pokes into the picture again
CRM’s cousin, brother, red-eyed stepchild CEM – however you feel about it depends how you describe it, but the relationship is doubtlessly filial – is back again in a couple of new stories and in the consciousness of CRMers. On Customer Experience Management, there is quite an extensive piece on the subject appearing in this […]
SAS betters itself for the 30th time
In the opinion of CRMchump, doing anything for thirty years in a row is an admirable run. That noteworthy stretch of time was surpassed by SAS in 2006, a company which was able to report this morning that its 30th consecutive year of revenue growth had been achieved. The SAS revenue figure for 2006 ended […]
Can I buy a Witness?
Verint Systems Inc. and Witness Systems, Inc. yesterday announced a “definitive agreement” via which Verint will acquire Witness for $27.50 per share in cash. The combined Verint/Witness portfolio includes solutions for quality monitoring; IP recording; multimedia interaction capture; speech and data analytics; performance management; contact center and enterprise workforce management; eLearning and eCoaching; customer feedback […]
A Zilliant alliance
Zilliant and Deloitte Consulting LLP have announced the formation of a strategic alliance with a mission statement “to provide total price management software and services.” Under terms of the agreement, the firms will plug Zilliant’s suite of pricing applications together with Deloitte Consulting’s comprehensive implementation and consulting services. Deloitte Consulting and Zilliant are formalizing their […]
Free Microsoft product
Microsoft Corp. has announced the release of Microsoft Dynamics CRM Analytics Foundation, touted as nothing less than “a new way of using business intelligence tools from Microsoft.” Analytics Foundation seeks to enable business performance to be tracked continuously through dashboards; managers and employees to quickly create reports and drill down into areas of interest; and […]
Two more ready for June
An early calendar marker for you, then: SYS-CON Events reminds us that June 24-26, 2007, will see the 11th International SOA World 2007 East take place in New York City. Today, Laszlo Systems and webMethods have gotten on board the event program, joining SOA World 2007 East Conference & Expo as "Charter Sponsors." Laszlo Systems […]