Latest CRM Blog
Open source CRM written in Java – part 1
Cream 2.0 “Sofija” is an open source CRM system designed specifically for the media industry. The solution is written in Java and is tailored to meet the requirements of those in the publishing sector. It supports subscription management, incoming and outgoing customer communications, and features reporting and analytical functions that are easy to use. Its […]
Tackling customer complaints smoothly
Listening to and acting upon customer complaints can make a significant difference to a company’s bottom-line. It is important to understand that customers dissatisfied with a store or a product do not always complain, they just stop patronizing the concerned store or switch to another product. A high percentage of customers who switch stores do […]
SAP not a fan of open source
According to Shai Agassi, president, product and technology group, SAP, the company is in favor of a limited use of open source codes. SAP is of the view that open source can be used for innovating with an existing platform but tinkering with the source code should not be encouraged. crmbuyer.com says: “Intellectual property (IP) […]
Siebel CRM Professional Edition 7.8
The Siebel CRM Professional Edition 7.8 is an on-premise CRM solution for SMBs that integrates seamlessly with desktop and web applications. It provides call center functionality by integrating with the hosted contact center offered by Siebel. The edition 7.8 also integrates with Microsoft SharePoint and connects to Microsoft Exchange and Outlook.
CRM Software vs. Customer Experience Management (CEM) Software
CRM and CEM may seem similar, but CRM software has many shortcomings that can hurt you when you try to evaluate the customer experience. Here are a number of reasons why: CRM software is more functional than process- centric in nature. CRM systems are designed to provide specific point solutions to support customer relationship management […]
Users Share Advantages of Zoho CRM
Zoho recently announced the latest round of success stories shared by users of their Zoho CRM, the company’s affordable and on-demand CRM software. Many Zoho customers highlighted key advantages of the Zoho CRM, such as cost savings, ease of use, and security features for distributed workforces. The new app can be downloaded through Google Apps […]
BlackBerry CRM Updated by ProTrak
ProTrak International recently announced the release of ProTrak Mobile 2.1, an upgrade to the BlackBerry component for its CRM application. ProTrak International is a provider of client relationship management solutions to the investment management community. In 2009, they announced full-scale integration with BlackBerry handheld devices for its CRM application. Slated for release in a few […]
Boyne Capital Partners Select Navatar CRM Build on the Salesforce.com Cloud
Navatar Group recently announced that Boyne Capital Partners has selected Navatar Private Equity Cloud to manage their fundraising, deal flow, portfolio and capital calls and distributions. Navatar Private Equity provides out of the box functionality and workflows that are essential for private equity firms. The platform has a flexible reporting engine that is used easily […]