Latest CRM Blog
Geeks dig Microsoft
In this industry, it’s nice to have the geeks in your corner. And over at Best Buy, the Geeks with a capital “G” are going Microsoft. The big company has announced that Best Buy Co. Inc. will be employing multiple Microsoft technologies for its field technicians and consultants. The Best Buy Geek Squad service team […]
Informiam, in good form, informs
Informiam had a good year; how was yours? The provider of “Customer Experience Optimization” has released figures for 2006 which show a 500 percent increase in customer seat growth, representing some 120,000-plus new seats for calendar year. Plus, adds Informiam chairman of information Steve Kostyshen, “The increase in the number of seats becomes even more […]
Visions of Sugar(CRM)plums dancing…
SugarCRM Inc. is winding down the calendar having passed a nice couple of milestones. Company figures show that SugarCRM can now claim over 1,000 paying customers since the first edition of the commercial open source customer relationship software was released in September 2004. And Sugar Open Source has now been downloaded over 1,000,000 times. Sugar […]
KNOVA subsumed by M2M
M2M Holdings Inc., today announced the signing of a definitive agreement to acquire KNOVA Software Inc., a provider of intelligent customer experience applications in an all-cash transaction worth approximately $47 million. The transaction is expected to close in the first quarter of 2007. And KNOVA, says M2M PR, will be assimilated. The M2M Holdings integration […]
“i” says Nationwide Building Supply
i-design closed out their week with announcement of success on two fronts: The company has released its CRM solution ATM:ad Insight and has been chosen by “major blue-chip client,” the Nationwide Building Society. ATM:ad Insight is designed to piggyback ATM:ad and allow financial institutions and third-party advertisers to gain valuable information about the audience interaction […]
Roxanne, you may have to put on the red light
In the usually excellent and always readable “Rearranging the Desk Chairs," the imagination of blogger Michael Krigsman has been captured by the U.K. National Audit Office’s recent report entitled “Delivering Successful IT-Enabled Business Change.” The report was written in response to the recent implementation programs taking place all over the U.K., particularly in the public […]
Baby New Year on the horizon
With the end of the year comes an onslaught of year-end reports, assessments and review; a like deluge of predictions, forecast and other insight into 2007 accompanies it. This week at least, next year looks pretty good. Access Markets International Partners, Inc. has released a study entitled “2005-2006 Global Technology and Telecom Model,” which paints […]
Rojo’s mojo
Philippines-based enterprise software provider SES announced completion of a rare “reverse merger” on Friday. Fellow Filipino software firm SFWJ acquired 100 percent of SES shares and has replaced its board of directors and management with those of SES. All SES assets, businesses and operations have been merged into SFWJ. Of course, with the announcement came […]
Infor in at Averitt
Business software provider Infor has announced that Averitt Express, a freight transportation and supply chain management provider, has deployed Infor CRM. Averitt is employing the Infor system in order to give the Averitt Express sales organization an integrated solution for development of tailored customer-supplier agreements. Averitt Express deployed Infor Warehouse Management in 2005 for purposes […]
10 who matter in Open Source
You may not know them beyond a three-letter acronym. Or you might not know them at all, the seminal minds behind open-source software and development. Yes, while open-source is today all about shared development, somebody creates the kernels, the programming languages, the business philosophies. Below are a neat ten profiles of these sometimes shadowy figures […]