Latest CRM Blog
India in the Olympic Games
Over at India Times’ online edition, there’s a good piece on Amdocs and their contribution to the 2008 Olympic Games’ CRM structure. Writing that India’s “software professionals have already earned their laurels,” author Gouri Athale reports that “The development centre of the $2.48 billion Amdocs here in Pune has developed the billing and customer relationship […]
Neo-Altico?
Customer service software solutions provider Neocase Software and Altico Advisors have announced a partnership to deliver customer service software to enhance Microsoft Dynamics CRM 3.0. Altico is a specializes in integrated financial, business, and customer management solutions for New England companies in the manufacturing, distribution, and service sectors. Neocase promises partners a flexible delivery model […]
Salesforce for Singapore Airlines
The folks at Salesforce.com know how to roll with the PR. Still in the warm afterburn of their announcements yesterday, the on-demand biggies today announced that Singapore Airlines has deployed Salesforce SFA and Salesforce Marketing to foster collaboration and information sharing among its telecommuting sales representatives. The company leveraged some fourteen applications from the AppExchange […]
Oracle 101 at ASU
Arizona State University is down with Oracle, as the big company has announced ASU’s implementation of Oracle’s PeopleSoft Enterprise Student Administration and PeopleSoft Enterprise Customer Relationship Management for Higher Education. The implementation is the first stage of an extensive overall enterprise resource planning system initiative. ASU is in the early stages of a ten-year plan […]
Harte-Hanks, Ultimately
Marketing solutions provider Harte-Hanks, Inc. announced today that Ultimate Electronics has selected Harte-Hanks and its Allink Advantage solution for optimized, multi-channel database marketing. Under terms of the new partnership, Harte-Hanks will provide a fully integrated, robust database marketing solution to drive Ultimate Electronics’ newly-implemented prospecting strategy. Harte-Hanks will also provide analytic support to “help the […]
Digiknee?
Redknee Inc., a provider of infrastructure software, today announced that Digicel Group has selected the Redknee CRM Solution from the turnkey Converged Billing suite in its newly acquired El Salvador operation. Digicel Group purchased the El Salvador mobile operator Digicel Holdings Ltd in October, and its network is to see “imminent launch in the country.” […]
Salesforce shows money, reveals plans
“Show,” they said, “me the money.” And Salesforce.com did yesterday, releasing revenue numbers for the third quarter of its fiscal year 2008. The big on-demand kids also talked a lot of AppStore, a story that filled headlines all over industry news outlets with comparisons to iTunes methodology. Salesforce.com chairman/CEO Marc Benioff held the media event […]
Benioff to speak, Salesforce to market
Salesforce.com chairman/CEO Marc Benioff will be hosting a media event in San Francisco, Calif. at 3pm Eastern Standard Time today. Though the live event is invitation-only, a live audio and slide webcast will be available on salesforce.com’s Investor Relations website. Just this morning (while the Western Hemisphere was mostly asleep or still properly carousing), Salesforce.com […]
Vertical Sage
Representatives of Sage Software today announced that the firm had acquired intellectual property from VerticalFalls Software, Inc., a financial services industry solution provider based in Reston, Va. The Sage sages figure the VerticalFalls wares will enable Sage Software to deliver a compliance and document tracking solution based on its ACT! by Sage contact and customer […]
Heareth the Prophet
Now here’s a brand name that’ll get your attention: Prophet. It’s Prophet 4.0, to be exact, and was launched today by Avidian Technologies. Version 4.0 is the latest in Avidian’s Microsoft Outlook-based Contact Management and Sales CRM solution. More advanced contact management features are touted in the release, as is extension of the platform to […]