Latest CRM Blog
Online matchmaking for businesses
Representatives of Voice Commerce Group have announced the development of an integrated desktop solution that seeks to assist businesses in advertising, communicating and trading with one another in a fashion similar to “a B2B equivalent of Match.com.” the Voice Commerce solution goes by the moniker On Instant. Via On Instant preference engines, business owners are […]
Hyperion plays the Palladium
Palladium Group, Inc., self-promoted as “the world’s leading authority on strategy execution,” has announced plans to support Hyperion System 9 Smart Space from Hyperion. Hyperion is a Business Performance Management software provider. Under terms of the agreement, Smart Space seeks to “deliver ‘always-on’ Business Intelligence to every user in the enterprise, utilizing the Microsoft Windows […]
Canadian SMEs fearlessly go high-tech
According to the Net Impact SME Canada 2006 survey, Canadian small- and medium-sized enterprises are taking what study authors are calling a "big business approach” to technological investment. The Net Impact study was conducted by global market intelligence firm Illuminas, and found that the ICT infrastructures of small- and medium-sized businesses are becoming increasingly similar […]
Gotta gamble on CRM
Funny how morality colors when crossing cultures. While in George W. Bush’s America, crackdowns are happening in the internet online gambling sphere via the anti-internet gambling bill, The British-based industry publication Online-Casinos.com is running a story entitled, “UK Online Casino Sites Need To Put More Zing Into CRM.” And the piece is no mere opinion […]
The Concierge, sir…
According to TMCNet, automobile sales industry CRM and inventory solutions provider IMagicLab has announced a deal to buy up assets of DealerConcierge.com. This acquisition, writes the TMCNetster, presumably from PR material, “will extend iMagicLab’s stable of CRM tools and improve their ability to let automobile dealers reach interested car buyer prospects and schedule appointments more […]
RightNow in Europe
Quite a score for RightNow Technologies this week, as Nikon Europe announced the extension of its relationship with the solutions provider and deployed RightNow Marketing as its out-bound customer communication system. The first promotions deploying RightNow Marketing are on, um, right now. In France, Nikon’s new D80 camera is being plugged to consumers, replete with […]
An Amcat for every Citizen
Amcat, a customer care and interaction solutions provider, has announced their winning of the contract to supply San Diego-based mortgage and loans broker Citizens Plus Inc. with a new customer interaction system. Amcat’s technology will expand the Citizens Plus communications capability and reach, ultimately via offering a wide range of loans including purchase, re-financing, debt […]
Business Objects in NSite
Business intelligence solutions provider Business Objects (great name, really) today announced its acquisition of Nsite Software, Inc., a Sunnyvale, California-based software-as-a-service provider. The acquisition gives Business Objects access to Nsite’s on-demand application platform, employees, and approximately 27,000 Nsite subscribers. Terms of the transaction were not disclosed. Said Steven Lucas, vice president of strategic markets at […]
Envox humana
Representatives of Envox Worldwide, a voice solutions provider, have announced the availability of Envox CT Connect 7, the latest version of Envox’ standards-based CTI software. Envox CT Connect 7 promises enhanced computer telephony interoperability with IP communication networks and integration with platforms based on web services or service-oriented architectures. Key new features touted in the […]
The Greening of DirectNET
Green Beacon Solutions, a provider of strategy, consulting and implementation services for Customer Relationship Management, Enterprise Resource Planning, and marketing automation technologies, today announced the successful launch of a customized CRM solution for DirectNET which seeks to enhance the company’s customer service offering and improve internal workflow processes. DirectNET holds claim to status as America’s […]