SM-Plus 4.0 available

Single Source Systems, Inc., an authorized Sage Software Master Developer Partner, has announced the availability of version 4.0 of its SM-Plus service management software for Sage MAS 500 ERP. Company officials say several enhancements were added to the software to improve service management performance for users of the latest Sage MAS 500 ERP Version 7, including more flexible options for drag-and-drop, color-coded scheduling and dispatch functions.

Service Management Plus, the service management product integrated with Sage MAS 500 ERP, manages contact center incident tracking, resource scheduling and dispatch, service repair orders, expense tracking/reconciliation, service contracts and warranty tracking. Core SM-Plus features also meet internal enterprise asset management requirements such as plant, fleet and facility preventative maintenance. Single Source also offers optional modules for wireless mobile field service and internet-based portals to support customer, dealer and employee self service operations. “With this new version of SM-Plus, we are hoping to use the improved user interface and process changes that Sage has incorporated into MAS 500 Version 7 to streamline service operations and improve ease of use for our customers,” said Tony Petrucciani, Single Source CEO.

SM-Plus for Sage MAS 500 ERP is being marketed as helping service personnel respond quicker, make better decisions, use resources more effectively, and build knowledge to speed future decision-making. Integration with Sage MAS 500 ERP allows SM-Plus to access and update information contained in the MAS 500 customer, product and financial files eliminating data redundancy and the possibility for data errors. Early last month Sage announced the availability of ACT! by Sage Premium for Real Estate 2006, what company officials called “the first ACT! vertical industry product” built on the company’s contact and customer management product for selling professionals and corporate workgroups.

ACT! Premium for Real Estate was billed as giving residential real estate agents and brokers “industry-specific tools to help cultivate quality referrals, effectively market properties to prospective buyers and sell more homes.” Real Estate features include customized layouts, activities, sales letters, reports and one-click access to local multiple listing service (MLS) systems, among others.