Soffront, so good

CRM software provider Soffront Software Inc. today announced that Ensafe Inc. has implemented Soffront CRM to develop a customer knowledge base and self help program. Ensafe provides environmental consulting services to clients worldwide.

Soffront Help Desk is help desk software designed for mid-size businesses, seeking to assist companies in managing customer support tickets from submission to resolution. Ensafe is using the software for numerous processes including ticket tracking, workflow, notifications to users and IT, and knowledge base applications.

“The software has also helped us increase efficiency and decrease duplication of efforts,” said one Ensafe exec. “Overall, fewer man hours are spent on trouble ticket issues. I would estimate that our overall savings so far this year is approximately US $65,000.”

Self-billed as a pioneer of CRM since 1992, Soffront offers end-to-end, fully integrated CRM solutions spanning sales, marketing, customer service and employee help desks; the firm’s clientele now exceeds 500. Soffront is a privately-held firm.