Speakeasy and carry a big Talisman

Talisma Corporation, an enterprise Customer Interaction Management solutions provider, has announced that its Talisma Knowledgebase has been selected by Speakeasy. (Good name there.) Speakeasy is an independent broadband services company with some 40,000 customers.

Talisma Knowledgebase promises to streamline the “entire documentation and workflow process for companies to share information with employees, customers, and partners.”

In a sly quote running in the announcement, Talisma president / CEO Dan Vetras said, “We’re pleased to work with another business that is experiencing rapid customer growth and making a significant impact on their industry.”

Talisma CIM 7.0 supports the German language and fully integrates online communication channels, including email, chat, VoIP, web self-service, and telephony with business process functionality and third-party data integration capabilities.

Talisma is a customer interaction management solutions provider integrating email, phone, chat, and self service with a web services platform, comprehensive analytics, and a system-wide knowledge base. Among Talisma clintele are AOL, Aviva, Banque Populaire, Betdaq, Canon, ChevronTexaco, Citibank, Dacorum Borough Council, Daimler-Chrysler, Dell, DHL, E.on, EPSON, Ericsson, Intuit, Microsoft, MWB, Pitney Bowes, Siemens, Sony, Sprint, NHS University Hospital of Leicester and Xchanging. Talisma currently operates in 33 countries and offers language support for 12 languages.

Speakeasy offers services including Voice over IP, OneLink dedicated DSL, business class T1 and multiple business-grade connectivity options. Speakeasy’s services are available in most metropolitan areas within the continental United States or, in Alaskan, “The Lower 48.”