With Salesforce.com dominating the CRM news lately, Microsoft decided that it needs to up its game. Microsoft representatives stated that Microsoft wants to make its presence known and voice heard so the computer and customer relationship management (CRM) software provider aims to strengthen its CRM pitch to the press. Salesforce.com and its CEO, Marc Benioff, […]
Today, Microsoft and Salesforce announced that they have settled their patent dispute. As part of the agreement, both sides will receive product coverage from the other’s patent portfolio. The terms of the deal have not been disclosed, though Microsoft says that Salesforce will be paying them for licenses to use its patented technology. Microsoft had […]
This week was the July Microsoft Worldwide Partner Conference. Microsoft announced the new and updated features of Microsoft Dynamics CRM 2011, Microsoft’s next version of its customer relationship management solutions. Microsoft Dynamics CRM 2011 will have a similar interface as Microsoft Office Suite, but the new version will integrate with the Microsoft Dynamics Marketplace which […]
This week, Microsoft is hosting its annual Worldwide Partner Conference. The Conference began Monday and will run through Thursday. Things kicked off with a capella group Mosaic’s rendition of “I’ve Gotta Feeling” to a stadium packed with Microsoft associates in collars. The music group’s cover had a sense of occasion, with subtle lyrical modifications such […]
Following in Salesforce.com’s footsteps with AppExchange, Microsoft will create its own CRM application store. The Microsoft CRM 2011 marketplace will be available in beta form in September, then generally available by the end of this year. The CRM app store will allow Microsoft partners to sell applications to complement Microsoft Dynamics CRM, Microsoft’s complex and […]
Jelly Belly Candy Company, the famous international candy manufacturer, was in need of a customer relationship management system so it decided to deploy Microsoft Dynamics CRM. In the last decade, Jelly Belly has grown rapidly as it has expanded its product selection and number of offices. In 2007, it installed an enterprise resource planning (ERP) […]
Microsoft Canada and the University of Toronto’s Rotman School of Management have announced the creation of the Rotman Executive Programs Centre for CRM Excellence, a joint initiative housed within Rotman Executive Programs with a focus on research, building intellectual capital, and developing interactive customer relationship management (CRM) educational programs. The CRM Centre will be unique […]
Yesterday, Consona Corporation, a CRM business solutions provider, announced the general release of Consona Customer Management (CM) Version 7.0, formerly known as Onyx CRM. The new CM version was designed based on client requests. The Consona CRM product is focused on reducing the system’s ownership cost and increasing productivity for all users. “The economy is […]
At the end of last month, Microsoft Dynamics CRM was named one of the strongest leading customer relationship management (CRM) solutions by Forrester Research, a technology and market research advising company. Microsoft Dynamics CRM is particularly suitable for midsized and large companies, according to Forrester. Forrester Research compared Microsoft Dynamics CRM to 18 other CRM […]
Hard Rock International, a company that owns restaurants, hotels, casinos, and concert halls that display an extensive collection of music memorabilia, has a large customer base and was finding it difficult to manage their customer relations. Hard Rock did not have an efficient system to handle the tens of thousands of customer inquiries that they […]