Customer Service As A Profit Center
Feb 27, 2008 | CRM Articles | 1 comment
Reframing service as a profit center is the key to driving new growth – So says James L. Watson, regional manager, Neocase Software. In an exclusive viewpoint published at DestinationCRM, James states that all you need to do to drive growth from CRM is to look at it differently, consider it a profit center. Apparently, […]