The beta version of one of the top CRM systems available was recently released earlier this month, Microsoft Dynamics CRM 2011. After a review of Microsoft Dynamics CRM, many of the beta users were very impressed by the new features. Microsoft Dynamics CRM is designed for both cloud-based and on Premise deployments, in an attempt to compete […]
Today, at Oracle OpenWorld, OpenSpan, Inc. announced that it achieved Oracle Validated Integration. The user process management software provider achieved integration with Oracle’s Siebel Customer Relationship Management (CRM) Release 8.1.1 through Oracle’s PartnerNetwork program. Siebel CRM is key to OpenSpan’s work. Siebel CRM and OpenSpan help companies find the right applications that will help them […]
Today, Oracle announced that Forrester Research, Inc., a market research company, named it a leader in CRM Suites in the Forrester Wave, a quarterly report. Oracle’s CRM On Demand was named a leading solution in the CRM Suite for Midsized Organizations, Q2 2010, category. Oracle’s Siebel CRM was named a leader in the CRM Suite […]
At the end of last month, Microsoft Dynamics CRM was named one of the strongest leading customer relationship management (CRM) solutions by Forrester Research, a technology and market research advising company. Microsoft Dynamics CRM is particularly suitable for midsized and large companies, according to Forrester. Forrester Research compared Microsoft Dynamics CRM to 18 other CRM […]
Currently, Forrester rankings show that SAP and Oracle-Siebel are the leaders in CRM software. However, competition is close at their heels. Because the CRM software market has developed immensely in recent years, this has made it difficult to make distinctions between products. The Forrester report stated that the reason Siebel and SAP do so well […]
It appears that even the most “social” business functions of marketing and sales are not perfectly happy with the way social CRM is shaping up. These functions would rather have commissions and sales instead of a community. What I don’t get is that even when they have a good thing going they are getting into […]
Oracle has announced what it calls call “enhanced support across Oracle’s core BI foundation software, Hyperion Essbase and Oracle Business Intelligence Suite Enterprise Edition Plus (Oracle BI Suite EE Plus).” Regarding Oracle BI Applications company officials state that they “offer new support for the Oracle E-Business Suite R12 including pre-built content and adapters for Financials, […]
SaaS is fast moving from being an SMB-specific service into the mainstream enterprise market. Cost is no longer the driving force that propels SaaS; it is now a legitimate solution for business issues. Welch’s, a manufacturer of jellies and juices, has opted for a SaaS-based BI offering for managing its transportation logistics. The company is […]
Oracle has announced mobile interoperability with Nokia devices. Now, Nokia products can be used to access Oracle CRM and database software. Much like the Microsoft, BlackBerry, and iEnteprises collaboration, the Oracle and Nokia tie-up will give Oracle further access into the mobile CRM market. The Oracle-Nokia collaboration offers three-pronged interoperability i.e. Oracle has validated Nokia’s […]
According to a new research commissioned by Oracle, customers in the UK face the brunt of inadequate services from call centers. The exhaustive study carried out across Europe surveyed 1500 customers and 250 contact centers. The results showed that there was a substantial disconnect between contact center performance and customer expectations. The discontent of British […]