College Provides Student, Faculty and Staff 24/7 Support and Dramatically Reduces Phone Calls and Email Vienna, VA (August 15, 2007) – Parature, a global leader in on-demand customer support and help desk software, announced today that the Community College System of New Hampshire has selected Parature Support Software for Education to manage the support needs […]
Industry Thought Leader Michael Buckham-White to Discuss How to Leverage Technology to Enable Customer-Self-Service and Reduce Calls and Emails by Up to 80% Vienna, VA (August 14, 2007) – Parature, a global leader in on-demand customer support and help desk software, announced today, that it will sponsor a free webinar offering customer support professionals tips […]
Industry Leaders to Gather in Las Vegas for ParaFest â??08 to Hear Best Practices in Customer Support and Help Desk Vienna, VA (July 31, 2007) – Parature, a global leader in on-demand customer support and help desk software, today announced that their fourth users’ conference, ParaFest ’08 will be held April 2 – 4, 2008 […]
Industry Thought Leader Nancy Rubin to Discuss How to Deliver A+ Service to Faculty, Staff and Students While Reducing Costs Vienna, VA (July 25, 2007) – Parature, a global leader in on-demand customer support and help desk software, announced today, that it will sponsor a free webinar offering higher education customer support professionals tips and […]
Summer â??07 Exceeds Industry Standards with Comprehensive Reporting Functionality Integrated Across Paratureâ??s Customer Support and Help Desk Management Software Vienna, VA (July 09, 2007) – Parature, a global leader in on-demand customer support and help desk software, today announced the launch of Parature Summer ’07, the latest version of its award winning customer support software. […]
NVTC Hot Ticket Awards Recognizes Parature for Most All-Around Potential for Return on Investment Vienna, VA (July 05, 2007) – Parature, a global leader in on-demand customer support and help desk software, announced today their recognition as the ‘Hottest Venture Capital Deal’ by the Northern Virginia Technology Council (NVTC) at their 2007 Hot Ticket Awards […]
Industry Veteran Adds Exceptional Software Leadership to Board Vienna, VA (June 27, 2007) – Parature, a global leader in on-demand customer support and help desk software, today announced the appointment of Vocus President and CEO Rick Rudman to its Board of Directors effective immediately. Parature is a Software-as-a-Service (SaaS) provider that enables organizations to fundamentally […]
On-Demand Application Delivers Enterprise Customer Support Capabilities without the High Cost of On-Premise Software Santa Clara, CA (June 26, 2007) – Comprehensive support solutions have traditionally been priced out of reach for most small and medium-sized businesses (SMB), forcing many to choose between offering a second-class experience or carrying the expense of a telephone-centric support […]
Industry Expert Sheryl Kingstone to Discuss the Top Ten Mistakes Customer Support Teams Make and Provide Insight Into How They Can Be Avoided Vienna, VA (June 22, 2007) – Parature, a global leader in on-demand customer support and help desk software, announced today, that it will sponsor a free webinar offering customer support professionals tips […]
Industry Experts to Discuss Thought Provoking Industry Trends for Exceptional Customer Service Vienna, VA (June 21, 2007) – Parature, a global leader in on-demand customer support and help desk software, announced today, their sponsorship of the ‘Best Practices in Customer Support’ Webinar Series. The webinar series will be delivered by some of the industry’s leading […]