Customers share invaluable insight to enhance Internet-based customer support software Vienna, VA (December 12, 2006) – Parature, provider of award-winning, on demand customer support software, announced today the company’s 2007 product advisory board, a select group of Parature clients who contribute to the company’s continuous innovation by providing valuable feedback and suggestions on its solutions. […]
Duke Chung to Discuss How Parature Evolved from Dorm Room to Boardroom Vienna, VA (December 06, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that co-founder and CEO Duke Chung will be a keynote speaker at the Northern Virginia Technology Council (NVTC) Meet the Capital Players event, From Dorm Room […]
Online Support Portal, Surveys, Knowledge Base Play Key Role in Positive Customer Experience Vienna, VA (November 27, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that Caselle, leading government accounting software provider, has incorporated client self-service and is managing their service quality levels through Parature’s Customer Support Solution. “Parature has […]
Corporate website honored during international competition for creativity, design, and support capabilities Vienna, VA (November 15, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that the company has been honored by the Web Marketing Association (WMA) with an ‘Outstanding Website’ award in the software industry category during its 10th annual […]
Twelve-year technology sales veteran brings strong track record of revenue growth Vienna, VA (October 25, 2006) – Parature, provider of award-winning, on demand customer support software, announced today the appointment of David King as Vice President of Sales. Mr. King will be responsible for accelerating Parature’s global sales initiatives, including both direct and channel sales […]
Easy-to-Use Software Powers 24×7 Assistance for Higher Education Students, Faculty and Staff Vienna, VA (September 21, 2006) – Parature, provider of award-winning, on-demand customer support software, announced today that the company will be showcasing its Campus Support Solution at the EDUCAUSE 2006 conference, being held October 9-12, 2006 in Dallas, Texas. In use at over […]
Industry leader uses Customer Support Solution across seven departments, with more to come Vienna, VA (September 11, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that The Weather Channel Interactive is leveraging Parature’s Customer Support Solution across seven departments to gain detailed insight into customer perceptions and behaviors, and provide […]
Easy-to-Use Software Powers 24×7 Customer Assistance via Multiple Channels Vienna, VA (August 29, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that the company will be showcasing its Customer Support Solution at the Gartner Customer Relationship Management Summit, being hosted September 11-13, 2006 at the Chicago Hilton and Towers hotel […]
Growth credited to strong company execution, innovative software and successful customers Vienna, VA (August 21, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that the company has increased the total number of end users1 of the company’s Customer Support Solution by 60% during the past four fiscal quarters ending June […]
Eighteen-year software development veteran brings solid track record of management success Vienna, VA (August 14, 2006) – Parature, provider of award-winning, on demand customer support software, announced today the appointment of Elaine Harvey as Vice President of Engineering. Mrs. Harvey will be responsible for the management of Parature’s software development efforts, including guiding product architecture […]