Company Rate Double the Average Business Self-Service Statistics McLean, VA (April 26, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that the company maintains a consistent 96% client self-service rate through the use of its own Web-based customer service software solution to assist customers. The average self-service rate for businesses […]
McLean, VA (April 24, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that it has partnered with Five Guys restaurant, rated by Zagat’s guide and voted #1 Burger by Washingtonian Magazine for six consecutive years, for a new workplace morale initiative for Parature employees. The first Friday of every month […]
Washington Business Journal Names Company One of Best Employers in Region McLean, VA (April 04, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that the company is being honored as one of the 50 ‘Best Places to Work in Greater Washington, D.C.’ by the Washington Business Journal for the second […]
Duke Chung to Share Insights on Using Internet-based Solutions for Competitive Advantage McLean, VA (April 03, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that CEO Duke Chung will be presenting his insights on the effective use of Internet-based software at the 2006 Society for the Advancement of Management International […]
Significantly Higher than CRM Industry Average of 15-55% Deployment Rate McLean, VA (March 31, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that 98 percent of its customers successfully implement Parature’s Customer Support Solution. This is well above the customer relationship management (CRM) industry average rates of 15-55%1. Parature defines […]
Duke Chung Acknowledged as Visionary Innovator in Customer Support Technology McLean, VA (March 14, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that CEO Duke Chung has been recognized by Fast Company magazine as one of the Fast 50 Reader Favorites. The Fast 50 is Fast Company magazine’s annual readers’ […]
Ease-of-use, extensive knowledge base, surveying and reporting all keys to success McLean, VA (March 06, 2006) – Parature, provider of award winning, on demand customer support and help desk software, announced today that SharperAgent, provider of contact management marketing solutions to real estate agents and brokerage firms, has implemented Parature’s Customer Support Solution. SharperAgent recognized […]
Software providerâ??s strategy includes extending help desk to mobile devices to provide continuous customer support McLean, VA (February 22, 2006) – Parature, provider of award-winning, on demand customer support software, announced today that TMA Resources, a Virginia-based provider of association management software products and services, has selected Parature’s Help Desk Software Solution to enable more […]
Chung to Reveal Latest Customer Support Tactics and Technology McLean, VA (February 21, 2006) – Parature, provider of award winning, on demand customer support software, announced today that CEO Duke Chung will be a featured panelist at the Gaining and Retaining Customers: Tips and Tactics from the Experts event being hosted by Executive Biz, a […]
Record customer retention rate, business and industry accolades and significant client additions set stage for 2006 McLean, VA (February 06, 2006) – Parature, provider of award winning, on demand customer support software, announced today that the company demonstrated significant growth and momentum in the on demand customer support market in 2005, and is planning activities […]