HDI 2005 to Take Place March 6 – 10 in Las Vegas, Nevada McLean, VA (February 28, 2005) – Parature, a leading provider of award winning, on demand customer support software, will be a featured exhibitor at HDI 2005. The 16th Annual HDI Conference & Expo is the premier event for the service and support […]
McLean, VA (February 21, 2005) – Parature, a leading provider of award winning on demand support software, announced today that Indiana State University (ISU) has replaced Remedy with Parature’s Campus Support Solution. ISU’s Information Technology department is responsible for serving 11,200 students, 1,200 staff employees and 454 faculty members. As a Remedy customer for years […]
McLean, VA (February 14, 2005) – Parature, a leading provider of complete on demand customer support software, announced today that Parature’s Customer Support Software was awarded Beagle Research Group’s first annual CRM WizKids award. This award is granted to companies with advanced business technology solutions that have an important and positive impact on the CRM […]
McLean, VA (February 07, 2005) – Parature, a leading provider of award winning on demand customer support software, announced today a new commitment to ensuring the success of every Parature client by appointing Casey Golden as Vice President of Client Relations. In this role, Casey will drive critical company wide initiatives of continued client success […]
McLean, VA (January 31, 2005) – Parature, a leading provider of award winning on demand customer support software, announced today the immediate availability of the Professional and Enterprise Support Software Editions. “Reflecting on how our clients do business, we studied usage of particular modules and saw a trend when related to the size of the […]
McLean, VA (January 18, 2005) – Parature, a leading provider of complete on demand customer support software, announced today that Parature’s Customer Support Software Version 5.6 was awarded the “2004 Product of the Year” in the customer-facing online service category by SearchCRM. Parature received the gold award, the highest distinction in this category, for their […]
Company on Track for Continued Growth In 2005 McLean, VA (January 04, 2005) – Parature, a leading provider of complete on demand customer support software, announced today their year end review for 2004. “We had a great year, delivering outstanding results in three key areas: Product, Sales and Support. We expanded our offering to cast […]
McLean, VA (December 20, 2004) – Parature, an innovator of on demand customer support software, announced today Viola Networks, a provider of IP network performance assurance and assessment software, has selected Parature to support their increasing customer base. Recognizing their customer base quickly began to outgrow their support staff, Viola began to evaluate customer support […]
McLean, VA (December 14, 2004) – Parature, a leading provider of on demand support software, announced today TriSyn Group, a provider of banking and financial software and services, has selected Parature’s Customer Support Solution to service internal IT issues, as well as support their client base. Having utilized an in-house ticketing solution, TriSyn began to […]
McLean, VA (December 06, 2004) – Parature, a leading provider of on demand support software, announced today that Blackboard Inc. (Nasdaq: BBBB), a leading enterprise software company for e-Education, has renewed their contract with Parature to continue to provide quality customer support to its global customer base. In their third year utilizing Parature, Blackboard has […]