McLean, VA (November 30, 2004) – Parature, a leading provider of on demand support software, announced today that Data Sciences, Inc. (DSI), a provider of software solutions and consulting services to the newspaper industry, has chosen Parature’s Customer Support Solution to support their customer base. Due to costly and cumbersome maintenance of their installed support […]
McLean, VA (October 18, 2004) – Parature, an innovator of on demand customer support software, announced today BuilderMT, a software provider for residential builders, has selected Parature to support their global customer base. As their customer base began to outgrow their support staff, BuilderMT had to make a decision to hire more support staff or […]
Reston, VA (August 28, 2004) – Parature, a leading provider of on demand support software, announced today the immediate availability of their eProduct module. eProduct, Parature’s eleventh module, allows users to easily manage their product workflow, and update their customers on product availability and delivery status on demand. eProduct expands Parature’s support offering, which includes […]
Reston, VA (August 23, 2004) – Parature, an innovator of on demand customer support software, today announced Office Depot has selected Parature to support the construction and remodeling efforts of new stores nationwide. Parature’s on demand support solution will be used to track inventory and systemic issues, as well as act as a communication tool […]
Reston, VA (August 20, 2004) – Parature, a leading provider of on-demand support software, announced today the members of their 2004 Product Advisory Board. This client lead advisory board consists of top technology leaders, such as Dr. Michael Barker of Florida State University, Hugh Reynolds of Havok, Ling Richardson of Webroot and Kevin Smith of […]
Reston, VA (August 01, 2004) – Parature, a leading provider of on demand support software, announced today that Florida State University (FSU) has replaced Remedy with Parature’s Campus Support Solution. FSU’s technical department, which serves 38,000+ students, realized that Remedy’s support software was becoming difficult to use and costly to maintain. Looking for an alternative, […]
Reston, VA (July 30, 2004) – Parature, a leader in online support software, today announced MusickEd.com has selected Parature’s Customer Support Solution over HEAT to create a place for musicians to have 24/7 access to MusickEd.com’s incredibly talented and knowledgeable faculty. Selecting Parature’s self-service web portal consisting of knowledge base references, download functionalities, trouble ticket […]
Reston, VA (June 30, 2004) – Parature, a leader in online support software, today announced it will host its first annual users conference, ParaFest. ParaFest will bring together over 2,000 of Parature users to network with each other, receive skilled and relevant training, learn from other client’s successes, hear about new Parature solution offerings and […]
The Most Complete Support Offering On The Market Today Reston, VA (May 27, 2004) – Offering the most complete solution in support automation, Parature, the leader in online support solutions, today announced the release of eAsset to its suite of support modules. eAsset expands Parature’s support offering, which includes contact management, trouble ticket, knowledge base, […]
Continuing Their High Level of Customer Service CyberLearning Labs Selects Parature Reston, VA (April 26, 2004) – Parature, a leader in online support software, today announced CyberLearning Labs, developer of the ANGEL Learning Management System used by schools and organizations to support teaching and learning, has selected Parature as its customer support solution. Since signing […]