Duke Chung Presents Parature to Fortune 500 IT Executives Vienna, VA (September 10, 2009) – Parature, a global leader in on-demand customer service software, announced today that Parature CEO and President, Duke Chung will present to the Sierra Ventures CIO Advisory Board at its fourth annual CIO Summit. The invite-only event is specifically designed for […]
Parature Enables Leading Provider of On-Demand Billing and Customer Lifecycle Management Solutions to Improve Customer Service Vienna, VA (August 27, 2009) – Parature, a global leader in on-demand customer service software, announced today that Aria Systems has selected Parature Customer Service software to efficiently manage their customer service and support. Aria Systems is the leading […]
Organizations Can Easily Manage Customer Feedback to Instantly Gauge Customer and Account Happiness Vienna, VA (August 27, 2009) – Parature, a global leader in on-demand customer service software, announced today how its integrated customer feedback feature is empowering organizations to not only achieve customer satisfaction, but obtain customer loyalty. By enabling them to obtain valuable […]
Customer Service Software Suite Offers High Demand Advanced Mobile Technology to Reduce Customer Effort Vienna, VA (August 18, 2009) – Parature, a global leader in on-demand customer service software, announced today a mobile application for the iPhone. This application empowers customers to be proactive and engaged in their campuses, communities and organizations by providing access […]
White Paper Explores a Fresh New Approach for Coaching Customer Service Professionals Vienna, VA (August 18, 2009) – Parature, a global leader in on-demand customer service software, announced today the release of a free white paper offering customer service and support professionals effective strategies for coaching their service teams to success. The white paper entitled […]
Fast Growing Software Company Cites Multi-channel Support, Ease-of-Use and Affordability as Reasons for Continued Record Growth Vienna, VA (August 13, 2009) – Parature, a global leader in on-demand customer service software, announced today that 16 million people worldwide are supported through Parature Customer Service(TM) software. Parature enables enterprise organizations to increase customer retention, reduce customer […]
Communications Skills Expert Rich Gallagher to Discuss Step-by-Step Process for Effective Coaching and Feedback Vienna, VA (August 12, 2009) – Parature, a global leader in on-demand customer service software, announced today that it will sponsor a free webinar, in partnership with SupportIndustry.com, offering customer service and support professionals effective strategies for coaching their service teams […]
Paratureâ??s Twitter Integration Empowers Organizations to Efficiently Monitor Tweets for Proactive Response and an Improved Customer Experience Vienna, VA (August 06, 2009) – Parature, a global leader in on-demand customer service software, announced today a social media integration with Twitter that empowers organizations to efficiently monitor tweets for proactive response and an improved customer experience. […]
Parature Customers Leverage Chat in Both Sales and Support Environments to Increase Customer Satisfaction and Generate Revenue Vienna, VA (July 30, 2009) – Parature, a global leader in on-demand customer service software, announced today that Parature Chat(TM) is empowering organizations across diverse industries to proactively initiate conversations with customers and prospects to increase customer satisfaction […]
Fifteen-Year Sales Veteran Brings Strong Record of Strategic Sales Management and Revenue Growth Vienna, VA (July 29, 2009) – Parature, a global leader in on-demand customer service software, announced today the appointment of Paul Ironside as Senior Vice President of Sales and Chief Customer Officer. Mr. Ironside, a Los Angeles native, brings more than fifteen […]