Gartner Research Includes Pegasystems and RightNow in Magic Quadrant for CRM Customer Service Contact Centers
May 12, 2010 | Contact Centers, CRM Articles, CRM Trends, Microsoft, Oracle, Salesforce.com, Siebel | 0 comments
New players join Oracle Siebel, Microsoft and Salesforce.com as the market seeks to empower agents and deliver next-generation service. There aren’t a lot of commonalities between the listed vendors in Magic Quadrant except that they have systems to help customers post-sale. To be fair, very few enterprises have cookie-cutter customer service requirements and these vendors […]