Meritide, a Minnesota-based IT consulting firm, announced last week that they expanded their full-service Microsoft Dynamics CRM solutions practice. Meritide provides strategy, integration, design, and implementation services to upper mid-market companies, and with their expanded Microsoft Dynamics CRM products, will provide clients with insight into sales, marketing, and service activities. Microsoft Dynamics CRM is highly […]
Cisco Systems has made a number of acquisitions in the past two months, and now they’ll be working on a new product for next year: an integration connecting their on-demand contact center telephony with Salesforce.com’s contact center software. Set for release in the first quarter of 2010, this new offering will be called the Customer […]
The American Customer Satisfaction Index (ASCI) recently released their annual e-business report, and Google came out the preferred Internet Portal and Search Engine, scoring a telling 9 points ahead of the next runner up. The quality of Google’s search results isn’t the sole factor in its popularity—their web presence is near inescapable given the number […]
With the declining economy many CRM providers are offering separate parts their popular platforms to give clients cheaper ways to manage their relationships, and in the process they are creating systems that will surely continue growing after the recession. Earlier this year, Sugar CRM launched the on-demand Sugar Express, which offered sales, marketing and support […]
As the economy continues to struggle and companies continue to look for ways to cut back on their budgets, SaaS Software has become an increasingly popular option for many struggling companies. As companies look to scale back on expenditures, software providers are providing the options that allow companies to do this. CRM providers are looking […]
If the Blackberry has Microsoft and SAP batting for it then the iPhone has its own two stalwarts. Along with Oracle’s announcement of offering free applications via the iPhone comes another announcement by Salesforce.com in which the SaaS biggie has stated that its customer relationship management (CRM) applications and Force.com platform are available as Salesforce […]
Salesforce.com Inc is going after the independent adviser market with Salesforce for Wealth Management, a customized, adviser-focused version of its popular customer relationship management application.Odds are good that the software will make the short list among advisers who desire a hosted solution.Its existing version of Salesforce can claim 60,000 users who are brokers and advisers […]
The Annual State of the Market report released by the Aberdeen Group has placed Salesforce.com as one of the top vendors. The report evaluates a 100 organizations and ranks them for providing value to the business community. The rankings were arrived at based on information provided by more than 5000 business decision makers. Salesforce.com has […]
InsideCRM has published an interesting piece that offers short snippets on the top movers and shakers in the CRM domain for the year 2007. Chris Bucholz who has written the piece has accurately picked up the trends and the trendsetters. The list is an eclectic mix of company heads, bloggers, analysts, and technologists who saw […]