Tag: "Social CRM"

Attensity & Biz360 ‘Open up the Enterprise’ with Social Media

Apr 28, 2010 | Social CRM | 0 comments

The benefits of using social media to enhance CRM are tremendous. Social CRM is finally gaining relevance as an effective business strategy. Companies worldwide are realizing that customer loyalty starts with implementing effective customer-centric business strategies. Following suit, Attensity Group has acquired the social media solutions vendor Biz360, in an effort to optimize their Social […]

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Healthcare CRM and Social Media?

Apr 09, 2010 | CRM Trends | 0 comments

The healthcare customer relationship management (CRM) company, REACH3, announced they will be implementing new tools to monitor social media strategies. The company wants to move towards integrating healthcare CRM with social media. Social CRM seems to be the common trajectory for various CRM segments nowadays, from help desks to healthcare. REACH3’s new technology uses sites […]

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Chatter about Salesforce Chatter

Apr 08, 2010 | Salesforce.com, Social CRM | 1 comment

Salesforce.com, the customer relationship management (CRM) cloud computing company, announced the expansion of their social feature Chatter today. The application is embedded in their CRM platform and adds a social, collaborative element to the web-based CRM. Salesforce.com CEO, Mark Benioff, is following the Social CRM trend, by enhancing Chatter to have following options similar to […]

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Actionable Social CRM Data! Radian6 Introduces The “Social Phone”

Mar 22, 2010 | CRM Trends, Social CRM | 1 comment

By now, those familiar with the CRM industry and trends (as well as those searching for the right CRM platform) know that the ability to mine social media data is critical. However, information that comes from social networks is largely unfiltered, and no matter how many social media advocates shout their messages of adoption, adding […]

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Social CRM May Be in The Early Stages, But It’s Invaluable

Feb 16, 2010 | CRM Trends, sCRM | 0 comments

Social CRM has been a contentious topic for almost three years now, with one side claiming that integrating social media into enterprise practices is not a means of success, and the other side arguing that companies neglecting social network outreach are doomed. In its fledgling stage, Social CRM’s benefits are not always simply discerned, and […]

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More Social Media in CRM: SAP CRM 7.0 Gets Twitter

Jan 21, 2010 | CRM Trends, SAP, sCRM | 4 comments

Perhaps SAP is so tired of hearing criticism for their ERP product that they’ve decided to beef up their CRM platform for a while. That’s right, this week SAP announced that SAP CRM 7.0 would live in the future, and features a Twitter integration. Twitter is where many enterprise software companies have begun their foray […]

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Big in 2010: CRM Collaboration

Dec 16, 2009 | CRM Trends, Salesforce.com, Small Business CRM | 0 comments

If this past year was all about social networking in CRM, 2010 will most definitely be met with the rise of collaboration products in business suites. Salesforce Chatter, despite being dubbed the “Facebook for enterprise,” is positioning itself as a CRM collaboration tool. Not to be outdone by Salesforce.com, SugarCRM announced Cloud Connects and Social […]

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Hooray for tibbr! TIBCO Cuts The Noise With A Twitter-Like Tool for Enterprise

Dec 07, 2009 | CRM Trends | 2 comments

With the recent releases of social-networking platforms for enterprise (see: Salesforce Chatter, SugarCRM Cloud Connects and Social Feeds), the influx of social-media tools for business is unsurprising, but watching it all unfold is quite a treat. This week, TIBCO Software announced that next year they’ll be launching tibbr, a social-feed service that apes Twitter. tibbr […]

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SugarCRM Ups The Ante for Salesforce.com, Releases Cloud Connects and Social Feeds

Dec 03, 2009 | CRM Trends, Mobile CRM, News, Salesforce.com | 0 comments

SugarCRM released a broad upgrade today, and some of the features resemble those found in Salesforce.com’s newest offerings. SugarCRM 5.5 features a number of real-time functionalities, but their main achievements are a service called “Cloud Connects,” and Social Feeds. Cloud Connects is a third-party web integration with LinkedIn, Jigsaw, and Hoovers, which touts social feeds […]

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