The envelope, please (part II)

Meanwhile, Lagan CRM has announced that their major implementation for the Lancaster City Council has been nominated in the “Best Contact Center Network” category of the UK Communications in Business awards; they’ll be facing off against Orchestra, Leeds City Council, and Screwfix Direct.

Lancaster City Council’s nomination reflects the work done in the creation of a new contact centre in June 2005. Macfarlane Telesystems and Lagan CRM technology was selected and a tight integration between Macfarlane CallPlus and the Lagan solution was achieved within a single day. (Now that may be award-worthy in and of itself.)

The UK Communications in Business awards are run by Communications News magazine and sponsored by IT firms including Thus, O2 and ntl:Telewest. The winners will be announced at the London Marriott hotel, Mayfair on September 7.

Lagan was established in 1994 as a spin-off from Queen’s University Belfast, with backing from QUBIS Ltd. Lagan specializes in CRM solutions, principally for government. The firm has recently received kudos with its appearance in the Deloitte Fast 50 for four successive years and a listing in the Sunday Times ARM Tech Track 100 as one of the UK’s fastest growing technology companies.

Founded in 1987, Macfarlane is a UK developer and supplier of communication solutions to service providers, enterprises and public sector organisations. Strategic partners include vendors Lagan, Capita, Northgate, Steria, Onyx, Sx3, and Deloittes.