The envelope, please (part III)

Winners were announced at the Contact Center World Awards Conference for Best in Europe, Middle East and Africa on Friday. In addition to their high prestige factor, these awards also allow winners to advance to the “Contact Center Best of the Best” competition. Best of the Best Americas were announced in Dallas, Texas earlier this year and Best of the Best Asia Pacific in Singapore last week.

Finalists were examined by a panel of independent judges, had to present to conference delegates, and answer delegate questions before the final voting took place.

And the winners in the 2006 Contact Center World Award Winners For Best of the Best in Europe, Middle East and Africa are:

Best Agent: Linda Walsh, Abtran

Best Supervisor: Janet Smallwood, Siemens

Best Leader: Carita Vallinkoski, Competence Call Center

Best Trainer: Jenny Woodrow, ClientLogic

Best Customer Service: Veolia Water, Apa Nova Ploiesti

Best Community Spirit: Sage UK

Best Technology Innovation: Sage UK

Best Contact Center (fewer than 250 agents): eircom

Best Contact Center (250+ agents): National Australia Group Europe

The World Finals are to be held November 7 and 8 in (where else?) Las Vegas.