The Greening of DirectNET

Green Beacon Solutions, a provider of strategy, consulting and implementation services for Customer Relationship Management, Enterprise Resource Planning, and marketing automation technologies, today announced the successful launch of a customized CRM solution for DirectNET which seeks to enhance the company’s customer service offering and improve internal workflow processes.

DirectNET holds claim to status as America’s leading provider of data center management solutions. Green Beacon Solutions worked with Onyx CRM software and Cognos Business Intelligence software to create a customized solution for DirectNET’s needs, including automated lead routing, custom order tracking and management, and automated dashboard reporting on key business metrics.

Green Beacon Solutions provides CRM, ERP, marketing automation, business intelligence, and strategic planning business solutions to mid-market and mid-enterprise customers. Based in Watertown, Mass., Green Beacon is an experienced service provider for Microsoft Dynamics CRM and Dynamics AX, Onyx Enterprise CRM, Epicor for Service Enterprises, and smartFOCUS.

Founded in 1995, DirectNET is comprised of three independent business units: 42U, Server Racks Online and KVM Switches Online. DirectNET is today the number one reseller of the major KVM and server rack brands in the market.