The November 07 is here RightNow

November 07 is the new version of RightNow Technologies’ enterprise class, on-demand customer relationship management solution. November 07 has several interesting features to help online retailers sell more and sell again. These include product catalogs and product information for customers, utilizing RSS feeds to tackle customer queries and propagating content simultaneously across multiple websites.

The most common customer questions are monitored and these are displayed as links to a knowledge base. The User Interface has been revamped. Features such as analytics, feedback, voice and workspace have been enhanced. The version is available in 33 languages. The CRM is also integrated with the Demandware e-commerce suite that offers product content management, promotion features such as click-to-chat, order tracking, and related functions.