The week in Infor

Big numbers first, then: Infor was most pleased to announce IBM’s benchmarking the performance of Infor CRM Epiphany at beyond 10,000 concurrent users in a real world test.

IBM’s scalability metrics benchmark tested Infor CRM Epiphany Sales and Service on their WebSphere application server and exceeded 10,000 concurrent users without any failures in a six-hour test run. IBM tested the solution based on information provided by an unnamed international banking organization to establish business scenarios in three defined test scripts.

The scripts were based on the level of detail and response required for a customer service representative to complete a customer interaction. Company PR states scripts “were comprised of 50 percent simple, 30 percent medium and 20 percent complex customer interactions.”

Infor also announced enhancements to the Infor CRM Epiphany product line which allow integration of CRM functionality with the latest releases of Avaya, Lotus Domino, and Crystal Reports. Infor CRM Sales 7.0.2 and Infor CRM Service 7.0.2 are now certified to support said platforms.

The latest version of CRM Sales 7.0.2 includes the addition of Infor CRM’s Configuration Module, which seeks to enable companies in standardizing the sales and specification process.

In terms of all-new releases, Infor put out the Infor EAM Enterprise Edition, the latest version of the company’s flagship enterprise asset management solution. Particularly touted in this release is functionality specifically for the fleet management, manufacturing, facilities and life sciences industries. Functionality for additional industries is promised in subsequent releases.

This week saw Infor report a success story, too, with the announcement on Tuesday that Muang Thong Mahachai Co. Ltd, a manufacturer and distributor of footwear in Thailand, has gone live with Infor ERP System 21. Infor ERP System 21 comprises financial, distribution and manufacturing modules.

Through a web-based user interface, System 21 allows automation of key manufacturing and financial processes. Muang Thong Group brands were established in 1983. MTG products are sold under brand names (you may have seen one or two) such as Gold City, Planet, Nature, Fight, Sunshine and Sunwood.

Finally, the best for last: namely, a few more numbers, because you know CRM Chump loves the numbers. Infor announced that over 150 net new manufacturing SMEs have signed up for Infor’s ERP Visual in the last twelve months.

Significant adopters announced include Cygnus, DFW Test, Frontier Electronics System, John-Richard, Pennant Moldings, RotorWay International and D3. I

nfor can now claim an installed base of more than 4,000 manufacturers around the world.