TMCsoft?

Digisoft and TMCnet have announced their teaming to conduct an online series of webinars for “all business professionals interested in gaining a competitive edge in the call center market.”

The first webinar is scheduled for this coming Thursday, December 14 at 2pm Eastern Standard Time at www.digisoft.com. The event promises to provide practical knowledge on call-center solutions to small- and mid-sized businesses, specifically on integrating IP technology and other turnkey call center solutions.

Vertical Communications will serve as a panel guest. Topics will include adopting innovative customer support solutions, using cost effective tools such as IP technology, and covering methods to increase employee productivity.

Host of the webinar will be Digisoft director of sales Norma Mozeé. "The TMCnet webinar theme of providing affordable contact center solutions to the SMB market is timely. Small and medium-sized businesses have the same needs as large companies: to provide high quality customer service … Our goal is to introduce options that meet both their customer centric solution needs and their budgets.”

TMC, as the leading online publisher for call center solutions including VoIP, CRM, and telephony products and services, brings quite a base to the table. TMC has sent invites to some 20,000 subscribers for webinar. Reportedly, registration for the webinar can be done at www.tmcnet.com, but I’ll be damned if I can find it…

Digisoft announced that two additional TMC co-hosted webinars will be scheduled over the course of the next several months, and will cover additional topics related to call center technology and strategic customer service solutions.

Founded in 1983, Digisoft is a provider of contact center solutions including telemarketing software, CRM applications, and call transaction management systems. As of 2005, Digisoft has been owned by TouchStar Software. TouchStar is headquartered in Denver, Colo., and has offices in New York, N.Y.; Davenport, Iowa; Manchester, England; Manila, Philippines; Mumbai, India; and Durban, South Africa.