Amdocs Review
About Amdocs
Amdocs is an award-winning provider and the market leader in customer experience systems innovation. By combining top-of-the-line software, service, and expertise, Amdocs steers companies in the right direction towards achieving their strategic objectives.
Amdocs’ customers are among the largest communications companies in the world, and their goal is to provide these companies with software that helps to deliver the ultimate customer experience and create a true competitive advantage.
Amdocs has received numerous awards including: “#1 Telecom Operations Management Systems Vendor” by Gartner, “#1 Vendor in worldwide billing” by IDC, “One to Watch: Enterprise Suite CRM Category” by CRM Magazine, “Product of the Year (Amdocs 7)” by Call Center Magazine (2007), and “Best Practice Award for Global Billing Solutions” by Frost & Sullivan.
Amdocs CRM Solutions
- Amdocs Customer Management (Part of the CES Portfolio)
Amdocs CRM Technology Model
- On-Premise
Amdocs CRM Highlights
Amdocs streamlines customer processes to reduce training times and handling times, while increasing firs-call problem resolution rates. Amdocs Customer Experience Systems includes the following features:
- Customer Interaction Manager
- Support
- Billing Manager
- Script Manager
- Device Care
- E-Billing
- E-Service
- SLA Manager
- Change Manager
- Contracts
- Field Service
- Spares Inventory Manager
- Analytics Connector
- Marketing Connector
- Multi-Media Integrator
Benefits of Amdocs CRM
- Provides a consistent customer experience to increase loyalty and satisfaction by giving easy access to relevant information, while reducing handling times and training times.
- Amdocs offers agents a 360 degree view of customers to swiftly address any issues, resulting in an paralleled customer experience.
- Amdocs uses an intuitive interface that is designed to minimize employee keystrokes and to increase productivity.
- Amdocs CRM solutions span across all operational support systems, and scale to meet the demands of even the largest companies, while providing support in the areas of: Revenue Management, Customer Management, Service and Resource Management, Digital Commerce and Service Delivery, and Information Management.
Happy Customers
ACER, China Mobile, Japan Telcom, Telstra, Vodafone, Yellow Pages Group, ABN Ambro, Cable and Wireless, T-mobile, AT&T, Bell Canada, Fiserve, Quixtar, Sprint Nextel, DIRECTV, Comcast, Clearwire, Union Bank of California
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