Microsoft Dynamics CRM Review

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About Microsoft Dynamics

Microsoft Dynamics CRM is an award-winning CRM solution that enables organizations to drive sales, satisfaction, and service. The easy-to-use CRM is highly customizable and provides a broad range of features for companies looking for an affordable solution.

Microsoft Dynamics CRM can help businesses of all sizes, no matter how high a number of customers or how large of a sales and marketing team. Dynamics CRM provides strong functionality in sales force automation, customer service, and marketing automation.

The CRM software is designed for a number of industries including manufacturing, financial services, professional services, healthcare, retail, hospitality, entertainment, education, and government.

Microsoft Dynamics CRM Solutions

  • Microsoft Dynamics CRM

Microsoft Dynamics CRM Technology Model

  • On-Premise
  • Hosted

Happy Customers

Barclays, Hard Rock Café, Pfizer Australia, United States Air Force

Microsoft Dynamics CRM Highlights

Sales Force Automation

  • By leveraging the highly intuitive interface and easy-to-use features of Microsoft Dynamics CRM, customers can easily streamline sales cycles to automate lead management, gain valuable insight, and drive sales productivity.
  • The Microsoft Dynamics Sales Force Automation includes the following capabilities: planning, leads, accounts, opportunities, pipeline, productivity, workflows, mobility, analytics, and more.

Marketing Automation

  • With strong capabilities in marketing planning, data, segmentation, execution, events, response, internet marketing, workflows and analytics, Microsoft Dynamics CRM allows users to gain a greater insight and return on investment from marketing campaigns.

Customer Service

  • The customer service capabilities of Microsoft Dynamics CRM enable users to quickly track, manage, and resolve customer problems. Thereby, reducing costs with consistent service.
  • Customer service functions include: accounts, case management, contract management, knowledge base, scheduling and more.

Benefits of Microsoft Dynamics CRM

  • Microsoft Dynamics CRM provides a familiar platform for users that are closely linked to the already popular Microsoft technologies. This allows a company’s sales people to easily respond to customers quickly and provide a highly personal experience.
  • The familiar Microsoft Dynamics CRM platform is based on existing Microsoft solutions such as Office, Outlook and SharePoint, which enables users to quickly learn and understand the powerful CRM system.
  • Microsoft Dynamics CRM features sophisticated reporting  capabilities that can be shared and integrated across a variety of file formats, including Excel, PDF, HTML, CSV and XML.

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