Oracle CRM Review

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About Oracle CRM

Oracle is the world’s largest CRM provider, boasting over 5 million live users and over 100 million registered self-service users.  Built on the award-winning CRM application by Siebel, Oracle CRM on-demand is the most comprehensive and complete CRM solution available. Oracle’s hosted CRM provides a strategic, low-cost solution that drives sales and improves marketing and customer service.

Oracle CRM can easily scale with growing businesses, and the hosted CRM is backed by Oracle’s powerful and proven analytics and reporting engines.  Oracle solutions can help companies analyze customer data to make more informed decision and deliver better customer service.

Oracle CRM Solutions

  • Oracle CRM On Demand
  • Siebel CRM
  • Oracle E-Business Suite CRM
  • PeopleSoft Enterprise CRM
  • JD Edwards EnterpriseOne CRM

Oracle CRM Technology Model

  • Hosted
  • On-Premise

Oracle CRM Highlights

  • Single price model for all features of sales, marketing, and service.
  • Provides rich interactive reporting and dashboards with an integrated business intelligence tools.
  • Sales: Sales force automation features increase the productivity of sales reps, while enhancing forecasting effectiveness and pipeline management.
  • Marketing: Marketing automation tools uses campaign management features to qualify leads, identify “hot” prospects, and close an increased number of leads.
  • Service: Helps businesses maintain consistent levels of customer service by resolving issues swiftly with a hosted contact center, knowledge base, and self-service features.
  • Call Center: Increases agent productivity to boost customer satisfaction
  • Analytics: Real-time business intelligence guides better decision-making with comparative trend analyses and historical data comparisons.

Benefits of Oracle CRM

  • Oracle CRM leverages an intuitive interface to drive user adoption.
  • Complete solution that helps sales, marketing, and service teams work together to optimize business processes and increase efficiency.
  • Oracle CRM provides industry-specific functionality to give businesses instant value and return on their investment.
  • Mobile capabilities let users access their valuable customer information anytime, anywhere.
  • Integrated business analytics enables users to take advantage of valuable customer information to and provide unparalleled service to their customers.

Happy Customers

Dell, Blue Shield of Arizona, Allstate Insurance, AT&T, Visa

(www.oracle.com)