Soffront Review

+ Add Your Company

About Soffront

Since 1992, Soffront has revolutionized the CRM market. The company offers a complete CRM solution that meets the needs of mid-market companies with capabilities in sales, marketing and support. Soffront services over 2,500 customers worldwide, including Fortune 500 companies, mid-sized businesses, federal, state, and local governments. The completely Web-based CRM is highly flexible and can adapt to a number of different environments and organizational structures. Soffront CRM also leverages quick implementation speeds, and can be deployed in just a few days.

Soffront CRM Solutions

  • Soffront CRM

Soffront CRM Technology Model

  • On-Premise
  • Hosted

Soffront CRM Highlights

Sales Automation

  • Soffront CRM offers a comprehensive sales force automation module that tracks leads from start to finish, provides strong forecasting to manage opportunities, manages quotes and proposals, provides real-time business analytics, and supports mobile devices and Microsoft Office integration.

Marketing Automation

  • Soffront CRM provides marketing automation features that help businesses nurture profitable customer relationships. The CRM software leverages multi-channel marketing, email campaign management, direct mail campaign management, lead management, and marketing analytics to improve campaign ROI by using a closed loop system.

Customer Support

  • Customers expect consistent world-class service, and Soffront CRM helps businesses face the challenge. With features such as a customer help desk, knowledge management for customer self-service, email response, and customer portals, Soffront gives organizations the power to respond in a timely fashion to their customer queries.

Employee Support

  • Soffront supports employees with help desk software that addresses employee IT support inquiries through the entire lifecycle. Soffront’s asset management helps companies manage their portfolio of assets whether they’re IT or fixed assets.

Project Management & Defect Tracking

  • Organizations can rest assured with Soffront’s project management and bug tracking features. The project management functionality ensures best-in-class delivery and service, and the bug tracking improves product quality and customer satisfaction.

Back Office Support

  • Sales order management, inventory management, RMA management, and QuickBooks integration ensure that companies can properly track, capture, and streamline the order process, while keeping an eye on inventory levels.

Benefits of Soffront CRM

  • Soffront CRM leverages a highly flexible platform that adapts not only for the initial deployment of the system, but also with the customer’s changing business. The easy-to-use system combined with its architecture is what makes Soffront such a unique CRM solution. The flexibility of the system ensures that companies do not need to re-do customizations when upgrading because they are automatically ported.
  • With Soffront, there is no need for any additional coding or interface customization because the CRM software comes pre-integrated. The broad CRM solution suite offers functionality in sales, marketing, partner management, customer support, defect tracking, employee support and portal applications.

Soffront Pricing

  • 5-20 users: $70 per user per month and $120 for concurrent license.
  • Over 20 users: contact Soffront at (800) 763-3766 or visit their website for more pricing information.

Happy Customers

Ensim, Oilco, Ternion Corporation, HitSoftware, Tatara Systems

Looking for Soffront CRM user reviews? Visit crmsoftwarereview.org