Voice gets louder

Voice Print International has acquired privately held firm Syntora, Inc., a provider of agent performance optimization solutions for contact centers. Voice Print International is a developer of integrated interaction recording and workforce optimization solutions.

Voice Print sees the acquisition as an opportunity to enhance its Activ! Performance Suite of contact center solutions, improving the degree of integration between interaction recording, quality monitoring, real time performance management, speech analytics, customer surveying, and automated agent coaching modules.

Voice Print initially integrated Syntora’s real time Agentivity software into its own Activ! Performance Suite in 2004. The combined solutions have two Best of Show awards from the annual International Call Center Management Conference and Exposition to show for their efforts. Syntora claims to be the first to integrate real time business analytics and eCoaching to optimize employee performance and also claims therefore the fastest possible return on investment.

“We’ve worked with Syntora for years and have developed an appreciation and respect for their remarkable reputation and unique vision,” said Andrew Marsh, founder and president of Voice Print International as he laid out the cash. “We have very exciting plans for the future and look forward to expanding and enhancing our product suite.”

As for his company’s run of good luck, Marsh said “We really listen to our customers,” explained Marsh, “and we’re quick to respond with a personalized approach to meeting their complex needs.” Oh, is it that simple? Apparently. Voice Print claims a customer loyalty rate of 98 percent.