Yes, SER

SER Solutions, Inc., a provider of call management and speech analytics solutions announced today the Customer Interaction Solutions magazine likes them! Really! Ahem … that is to say that SER has received a 2006 CRM excellence award from Customer Interaction Solutions magazine for its CPS Enterprise Edition product.

CPS E2 is a call management solution that assists businesses in personalized outreach campaigns and contact center performance. CPS Enterprise is pushed for its sophisticated call center data management, advanced predictive dialing and script development, and contact center business intelligence. The CRM Excellence Awards were created by Customer Interaction Solutions editorial in 1999 as a way of “commending the companies that have proven to be true CRM partners to their customers and clients.”

This is the fifth CRM Excellence nod given CPS E2 since the inception of the awards. In singling out SER in the announcement, TMC founder / chairman Nadji Tehrani said Customer Interaction Solutions “had substantially improved the processes of their clients’ businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset…their customers.”

The 2006 CRM Excellence Award winners are published in the May and June 2006 issues. Customer Interaction Solutions has been the flagship publication of the Technology Marketing Corporation print house since 1982, and focuses on the customer relationship management, call center and teleservices industries. TMC publications include print magazines Customer Interaction Solutions, Internet Telephony, SIP Magazine and IMS Magazine, and digital publications Speech-World, WiFI Telephony Magazine, VoIP Developer, IPTV Magazine and WiMA.

SER Solutions, Inc. is a supplier of contact center management and speech analytics solutions to support business activities such as customer care, telemarketing, collections, fundraising, emergency notification, and political calling. The company is affiliated with The Gores Group, LLC, and is headquartered in Dulles, Va.